Conceived and implemented a comprehensive Account Management Program built around client intimacy, mutual knowledge sharing, prompt problem resolution and regular planned touchpoints that enabled company to grow current client revenue base over 78% in 12 month period.
Out of Box Account Plan
Having secured the largest company contract, regular account management reviews uncovered a significant opportunity to provide additional highly-profitable services which more than doubled the potential revenue from the client...and enabled company to secure the overseas division as well.
Proactive Approach
Created and deployed a proactive account performance program that enabled clients to view contract performance rapidly and timely allowing for prompt resolution of service issues and additional revenue opportunities, as sales strategy was built on delivering on all promises then asking for additional business.
(Click HERE to return to Dennis Taibl's Qualifications page)
